The latest fiasco started at around 3:00 this afternoon, right after hubby got home from work. He grabbed a cup of coffee and came in here to my office to check on some auctions he's been watching. Right in the middle of browsing, the internet went down. Not only that, the little green ""Internet" light on my modem turned glaring red. That's never happened before, so I knew something was up.
I waited for a while to see if it would come back. It didn't, so I called the phone company and followed the recorded instructions. Unplug modem from power source. Turn off computer. Wait two minutes. Plug modem in to power source. Restart computer. I got the green light back, but my computer was still off-line.
So I called the phone company again and spoke to a tech. He checked and told me there was an outage in my area. Okay, fine. So I wait some more.
In a few minutes, my son comes into my room and tells me, his computer, which is wirelessly connected to my modem, is back online and working fine. That was just great because mine still wasn't working.
So, I called the phone company again. For the next hour, a tech is walking me through digging around in the guts of my computer, pinging for this and that. She tells me to disable the firewall. She tells me to disable my connection. Then she tells me to enable again. I do, at least, I try. Nothing happens. The computer tells me I can't make a connection because my computer has no wireless device installed on it.
What! Wireless device? The freakin' modem is plugged directly into my computer. Why would it need a wireless device? The tech is baffled. That was exactly the word she used. We tried more stuff. No dice. My computer would not make a connection. The tech tells me--again--that she's baffled. She asks if she can call me back in 45 minutes, she needs to consult with one of their specialists. I say okay. We hang up. I'm ready to pull my hair out. Or cry.
I do neither. I wait for her to call back. She never does. Fed up now, I start opening a few things myself--like the freakin' Internet Connections folder. DUH! The LAN is disabled. Duh, I say DUH again (I keep saying that because if I wrote what I really said...) So I click (one stinking click) to enable the LAN and VOILA, problem solved.
WHO, someone please tell me WHO, are these techs who are supposed to know more than we do and be able to solve all our problems but are never able to solve ANYthing? Do these people actually get paid money for this?
I apologize for the rant, but I just HAD to get that off my chest. Since you, obviously, own and use a computer, I'm sure you completely understand.
Peace (for a while anyway),